Support Center

How do I place an order?

Browse available food stalls on the homepage, select a stall, add items to your cart, and proceed to checkout. You can choose between delivery or pickup options.

What are the delivery fees?

Delivery by student partners costs $2.00. Self pickup is free. Minimum order value is $10 for all orders.

How long does delivery take?

Typical delivery time is 15-30 minutes depending on the stall and your location on campus. You'll see estimated times when browsing stalls.

Can I track my order?

Yes! Once you place an order, you can track its status in real-time from 'My Orders' page. You'll see when it's being prepared, picked up, and delivered.

What payment methods do you accept?

We accept online payments (PayNow, Credit Cards) and cash on delivery. Payment is processed securely through our platform.

How do I become a delivery partner?

Students can apply to become delivery partners through our partner registration page. You'll need to provide your student ID and contact information.

What if my order is wrong or missing items?

Contact our support team immediately through this page or call our hotline. We'll work with the food stall to resolve the issue quickly.

Can I cancel my order?

Orders can be cancelled within 5 minutes of placing them if they haven't been picked up by a partner yet. Contact support for assistance.

Emergency Contact

For urgent issues during delivery or food safety concerns

Emergency Hotline

+65 9999 0000

Available 24/7